If you have received a defective item then you can return the product within 30 days, and choose a full refund or replacement (if available). We will also refund you the cost of returning the item.
Items Not Required or Not Suitable Any item can be returned up to 14 days after purchase, providing that it is in its original condition and all packaging is returned. If the item is not defective then you will need to return it at your own cost and we will not refund you for the original delivery cost.
Engraved items are exempt from this agreement, unless they are defective. The engraving font and size are chosen by the engraver unless otherwise stated.